FAQ

Frequently asked questions

Below you will find a list of frequently asked questions with answers that may help you solve your doubts about shopping in our online store.

How do I place an order?
To place an order, add the selected products to your shopping cart, proceed to checkout, enter your information and select a payment and delivery method.

Can I change an order after it has been placed?
Changes to your order are only possible before it is shipped. Contact us as soon as possible if you need to make changes.

What payment methods are available?
We offer payment by Visa and MasterCard, Przelewy24, Blik, Apple Pay and Google Pay.

How long will I have to wait for delivery?
We ship packages up to 3 business days, and the delivery time depends on the selected shipping method.

Can I track the status of my shipment?
Yes, once the package is shipped, you will receive an email with a tracking number to track its status online.

Can I return the product if I don't like it?
Yes, products can be returned within 14 days from the date of receipt of the shipment without giving a reason.

How do I return a product?
Contact us for return instructions. The product must be returned in its original packaging and condition.

What should I do if I received a defective product?
If the product is damaged, please contact us immediately so that we can quickly resolve the problem. You can also write a letter of complaint, which you can find on our website under Terms and Conditions. Send it to info@kavotti.com

Where can I find information about promotions and new products?
Information about promotions and news is regularly published on our home page and in a newsletter to which you can subscribe.

We hope these answers are helpful. If you have additional questions, don't hesitate to contact our customer service department. We are here to help!