Koszyk
Dodano do ulubionych

Returns

Returns at Kavotti online store

We understand that online shopping can sometimes fail to meet expectations. That's why we make it easy and convenient to make returns in our online store. Below you will find all the necessary information to help you with the process of returning your purchase.

Returns Policy

  • Return period: you have the right to cancel the contract without giving any reason within 14 days from the date of receipt of the shipment.
  • Product condition: the product must be returned intact, must not bear any signs of use and must be complete.
  • Original packaging: for the return process to work, the product must be returned in its original packaging.

Return Procedure

  • Return Information: To initiate the return process, contact us by email or phone with your order number and information about the product you wish to return.
  • Shipping of the product: after confirming the possibility of return, you will receive instructions from us on how to ship the product. Return shipping costs are paid by the customer.
  • Return processing: After receiving the shipment and checking the condition of the product, we will process the refund to the designated bank account within 14 days.

Returns vs Payment Methods

  • Refund: Refunds are processed using the same payment method used during purchase, unless you agree to another form of refund at no additional cost.

We encourage you to carefully examine the product after you receive it to make sure it meets your expectations. If you have any questions about the return process, please contact us - we are here to help you. Our goal is to make your shopping experience at our store a fully satisfying one.